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Are you making the most of your company’s ‘software layer’?

Reprinted with permission from McKinsey Quarterly. As consumers increasingly interact digitally with companies, competitive advantage lies in understanding the range and complexity of those touch points. The past 15 years have created a very different business environment, which has empowered consumers,…

Language Concentration in USA

    Languages spoken at home are not evenly distributed throughout the nation. Some areas have high percentages of speakers of non-English languages, while others have lower levels. The percentage of people who spoke a language other than English at…